Queue Management System
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A modern and visually appealing display interface that clearly shows token numbers, creating a professional and organized customer experience.
Seamlessly connects with thermal printers to automatically print tickets once a token is generated no complex setup required.
Automatically resets queue numbers daily or based on predefined schedules, ensuring smooth and consistent operations.
User-friendly configuration panel to easily set up sequences, assign services, and customize queues without technical effort.
Integrated audio announcements notify customers of their turn, enhancing communication and improving waiting-area flow.
An elegant, intuitive dashboard that provides a clear real-time overview of queues, service counters, and active sessions.
Monitor and manage each token’s lifecycle from waiting to in-service to completedfor precise queue management.
Value Proposition.
We propose a seamless full queue management system solution that meets GAHAR requirements and standards. We offer customized solutions for medical organizations to help them get GAHAR accredited.
Queue Management System
A QMS cycle starts with token interface that is responsible for creating and printing tokens (Tickets).
Customers receive printed token and Sound system calls customers by token number and directs them to the calling counter. Simultaneously the called token number will be displayed on screen. Each token has a department according to service type and one of these three states: Done, In Progress and Cancelled. Done and cancelled states ends token cycle while in progress state allows token to be recalled again later.
A neatly designed dashboard shows tokens details and tokens can be filtered by day, month or year.
Different user groups have different access rights as manager user has access to dashboard and can view token history ,token interface sessions and counters sessions.
Token interface user only has access to creating and printing tokens while counter user views tokens ,operates a single counter and calls different tokens.